Software Setup - QuickStart Setup Manual

Service Overview

This service is designed to provide you with a seamless experience in setting up your seller portal, integrating with multiple marketplaces, and efficiently managing your inventory, orders, and shipping processes. Our team will handle the setup of essential tools within the Stegback Seller Portal, including product and order management, invoicing, return handling, and shipping provider integration, all tailored to suit your business needs. With comprehensive training and three months of support, you’ll be equipped to confidently operate the platform, ensuring a smooth start and sustained success on Stegback.

Service Details

Our Software Setup - QuickStart Setup Manual includes several core components that ensure a fully functional and customized Stegback Seller Portal:

1. Marketplace Integration Services

• Product Management
  We assist sellers with seamless integration of their products across various marketplaces. Key services include:
  • Product Import & Export: Easily import products from external marketplaces into Stegback and upload new listings from Stegback to external platforms.
  • Inventory Management: Monitor and adjust stock levels in real-time, ensuring accurate inventory across all sales channels.
• Order Management
  • Auto Sync: Keep orders updated automatically between marketplaces and Stegback.
  • Order Processing Guide: Guidance on managing orders, from customer checkout to delivery.
  • Auto Invoices: Generate invoices automatically for each order, reducing manual work and ensuring prompt documentation.
  • Return Handling: A structured guide to efficiently process returns, ensuring a smooth experience for you and your customers.
• Stock Management
  • Real-Time Stock Management: Ensure accurate stock levels by updating inventory in real-time as sales happen.
  • Warehouse & Sellable Stock Tracking: Separate and track sellable and warehouse stock independently for improved logistics.

2. Product Module Setup

• Product Creation & Management
  We provide support for setting up various product types:
  • Simple Products: Basic, standalone items without variations. Example: a book or a single piece of furniture.
  • Variable Products: Products with variations such as size, color, or material, allowing customers to select from options. Example: a T-shirt available in different sizes and colors.
  • Group Products: A collection of related products that can be purchased individually or as a group. Example: a kitchen tool set where items like a spatula or whisk can be bought separately or together.
• Multi-Warehouse Inventory Management: Manage and distribute inventory across multiple warehouses for optimal stock allocation.
• Barcode/QR Code Based Shipping: Implement barcode or QR code systems to streamline shipping and improve order accuracy.
• Automatic Stock Management: Automated updates of stock levels to prevent overselling and ensure stock availability.
• Vendor Product Management: Manage vendor-specific products for sellers collaborating with multiple vendors, allowing smoother coordination.
• Pricing Setup and Guidelines: Set up pricing templates and get insights into pricing strategies, including discounts, markups, and price updates.

3. Order Management and Processing

• Order Synchronization & Processing: Real-time syncing and comprehensive tracking for smooth order management.
• Order Tracking and Shipment: Stay informed with up-to-date tracking on all shipments.
• Return and Self-Shipment: A structured process for handling returns and managing self-shipments when needed.
• Offline Sales Support: Track and manage sales from offline sources, consolidating records within Stegback.

4. Invoicing Services

• EasyBill & AccountOne API Integration: Enable API integrations to streamline billing processes.
• Automated Invoice Emails: Automatically send invoices to customers upon order confirmation, enhancing professionalism.

5. Return Management

• Efficient Return Processing: A dedicated return handling process to streamline returns for enhanced customer satisfaction.
• Auto-Invoice Generation for Returns: Generate return invoices automatically to keep records consistent and transparent.

6. Shipping Provider Integration

• API Integration with Shipping Providers: Connect with multiple shipping providers for automatic rate calculation and shipping label generation.
• Automated Tracking Number Upload: Automatically update marketplaces with tracking numbers to keep customers informed.
• Automatic Shipment Status Updates: Receive real-time updates on shipment status, improving transparency and customer satisfaction.

7. Training Sessions and Support

• Training Session: To ensure a smooth transition, we provide comprehensive documentation and video tutorials covering each feature in detail, giving you a complete understanding of how to manage and operate the portal.
• Three-Month Support Post-Setup: Following setup, we offer three months of dedicated support. During this period, our support team will be available to assist with any questions or issues that may arise, ensuring you feel confident in using the system.

Why Choose Our Service?

Our QuickStart Setup Manual stands out for several reasons:

• Professional Quality: Our team delivers high-quality setup and support tailored to meet industry standards.
• Customization: Each setup component is tailored to meet your business's specific needs, ensuring your portal is ready for streamlined operations.
• Increased Efficiency: From seamless marketplace integration to automated order management and invoicing, this service improves your portal’s efficiency and user experience.
• Comprehensive Training and Support: With three months of dedicated support and detailed training, you’ll gain the confidence and knowledge needed to operate the system effectively.