Self Pick-up Order Management Guide: Setup and Processing

What is a Self Pick-up Order?

A self-pickup order allows customers to place an order online and collect it from a designated store or location instead of opting for home delivery. This method offers a convenient alternative for customers who prefer to manage their collection at their own convenience.

Why Provide Self Pick-up?

Self-pickup reduces shipping costs for customers, speeds up the fulfillment process, and provides more control over order collection. It also benefits businesses by streamlining delivery logistics, and driving additional in-store foot traffic, which may lead to increased sales opportunities.

1. Set up Self Pick

Step 1: Log In

• Visit the Stegback Seller Portal
• Log in to your account using your credentials.

Step 2: Access Orders

• After logging in, locate the sidebar menu.
• Click on Orders to view all order-related options.

2. View Self Pickup Orders

Step 1: Go to Orders – In the sidebar of your dashboard, click on Orders

• You will see a section labelled Self Pickup Orders.
• Click on this section to see all orders with the Self Pickup option.
• To view details of a specific self-pickup order, click on the eye icon on the right-hand side of the order.

3. Mark Orders as Self Pickup

Step 1: Open an Order

• In the Orders section, click on an individual order to view its details.

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Step 2: Configure Pickup Details

• Click on Delivery Note to access additional options
• Choose the Warehouse from which the order will be picked up.
• Enable Self Pickup for the selected order
• Set the Pickup Date as per the customer’s preference.
• Review and check the components that need to be sent via self-pickup.
   

• A self pickup label is automatically generated with all the data prefilled.

• On the right-hand side you will see an option for Action

• Under action you will get two options: update self pick up date and picked up. You can choose the option accordingly
• Update self pickup date: It allows seller to change the pickup date as per customer’s preference.

• Upon clicking on picked up: It allows the seller to select the warehouse for order fulfillment and choose the specific goods for pickup.
   

  

• Once all SKUs have been picked, the order status is updated to “complete.”